Refund policy
Refund & Return Policy
At Velmora360, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
Items can be returned within 14 days of delivery, provided they are:
- Unused, unworn, and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Intimate apparel / undergarments
- Personalized or custom-made items
- Items marked as "Final Sale"
How to Initiate a Return
- Email us at rameezalamk@gmail.com with your order number and reason for return
- Our team will review your request and provide return instructions within 24–48 hours
- Once approved, ship the item back to the provided address
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be processed within 5–7 business days to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Exchanges
Need a different size or color? Contact us within 14 days of delivery, and we'll gladly assist with an exchange, subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We'll offer a replacement or full refund at no additional cost.
Order Cancellations
Orders can be cancelled within 12 hours of placing them. After this window, orders may already be processed and cannot be cancelled.
Contact Us
📞 Phone: +1 (434) 240-9034
📧 Email: rameezalamk@gmail.com